Terms of service

This English text is provided for convenience. The contract is concluded in Czech, and in case of any discrepancy the Czech version prevails.

These general terms and conditions (the “Terms”) of Webspen s.r.o., registered seat at Otakarova 1364/45, České Budějovice 3, 370 01 České Budějovice, Czech Republic, company number (IČO) 21504504, registered in the Commercial Register kept by the Regional Court in České Budějovice, section C, insert 34176, email [email protected] (the “Supplier”) govern, pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations between you as the Customer and the Supplier arising in connection with or on the basis of a contract (the “Contract”) concluded through the website webspen.com (including subdomains) or by electronic correspondence.

All information about the processing of your personal data is set out in the Privacy Policy linked in the site footer.

These Terms form an integral part of the Contract. The Contract and the Terms are drawn up in the Czech language. The Supplier may unilaterally amend or supplement the wording of the Terms. This does not affect rights and obligations arising during the effectiveness of the previous wording.

We communicate primarily remotely. The Contract is therefore concluded by means of distance communication, allowing us to reach agreement without the simultaneous physical presence of both parties.

If any part of these Terms conflicts with what we expressly agreed during your order, that specific agreement prevails over these Terms.

1. Definitions

1.1. Price is the amount payable for the services or digital software provided.

1.2. The Supplier is not registered for VAT. Prices stated are final.

1.3. Invoice is the document issued by the Supplier for the Total Price.

1.4. Order is your irrevocable proposal to conclude a Contract for services or digital software.

1.5. Server is a physical or virtual device permanently connected to the internet.

1.6. Service is the service provided by the Supplier through webspen.com (including subdomains) or by electronic correspondence.

1.7. Contract is the contract for services or digital software concluded between you and the Supplier.

1.8. Domain name is a unique identifier by which a device connected to the internet can be identified.

1.9. Hosting is the provision of space on a server for storing data and running programs accessible over the internet.

2. General provisions

2.1. The Contract is concluded for an indefinite period.

2.2. The Customer is informed of basic and supplementary information via webspen.com or through individual electronic or telephone correspondence, and accepts the information and conditions so obtained.

2.3. When ordering, it is your obligation to provide all information correctly and truthfully. The Supplier will treat information you provided when ordering as correct and truthful.

2.4. Services are provided remotely. The Supplier does not provide services requiring physical presence at the Customer’s premises.

2.5. Where a service is cancelled because the Customer has not paid for it, the Supplier is not liable for damage arising from loss of the Customer’s data or loss of availability of operated applications.

3. Conclusion of the contract

3.1. The Contract with the Supplier may be concluded only in Czech.

3.2. The Contract is concluded remotely through webspen.com or by electronic or telephone correspondence.

3.3. The Contract becomes valid and effective at the moment of oral or written agreement, or through webspen.com.

3.4. By paying, the Customer confirms familiarity with and acceptance of these Terms.

4. Prices and payment

4.1. The Invoice is issued electronically after payment of the Total Price and sent to your email address, unless agreed otherwise in advance.

4.2. Where payment is made by bank transfer, the Total Price is paid upon crediting to the Supplier’s bank account; otherwise it is paid at the moment the payment is made.

4.3. The hourly rate is charged for each hour commenced.

4.4. The final Total Price may differ from the Supplier’s original estimate. The Supplier will inform the Customer in such a case.

4.5. If the price is not paid in accordance with these Terms and the agreed conditions, the Supplier is entitled to stop providing the service.

4.6. Prices listed on webspen.com under “Pricing” are indicative. The final price is always agreed individually before work begins.

5. Complaints

5.1. A complaint may be made only where the Supplier has not met previously agreed conditions, or where the product is non-functional.

5.2. Complaints may be submitted in writing to [email protected].

5.3. Complaints must be handled without undue delay, no later than 30 days from submission, unless agreed otherwise.

5.4. Where a complaint is found to be invalid (the reported defect is not found, or the defect is not covered by warranty), the Supplier is entitled to claim reimbursement of all costs associated with handling it.

6. Withdrawal from the contract

6.1. On withdrawal, the Customer undertakes to reimburse the Supplier’s costs for work already performed, where such costs have arisen.

6.2. Pursuant to Section 1837(d) of the Civil Code, there is no right of withdrawal for goods adjusted according to the consumer’s wishes or for their person.

7. Dispute resolution

7.1. The Supplier is not bound by any codes of conduct in relation to the Customer within the meaning of Section 1826(1)(e) of the Civil Code.

7.2. Customer complaints are handled via [email protected]. Information on the outcome will be sent to the Customer’s email address.

7.3. The Czech Trade Inspection Authority, Gorazdova 1969/24, 120 00 Prague 2, adr.coi.cz, is competent for out-of-court resolution of consumer disputes.

8. Rights and obligations of the Supplier

8.1. The Supplier does not guarantee uninterrupted, error-free operation of the services or digital software provided.

8.2. The Supplier may carry out maintenance and repairs without prior notice.

8.3. The Supplier is entitled to withdraw from the Contract without stating a reason. In such a case the Customer is entitled to a refund of the amount paid.

8.4. The Supplier is not liable for damage arising from modification of delivered digital software by the Customer after handover.

8.5. The Supplier is not liable for service outages caused by a third party.

8.6. The Supplier reserves the right to change the price of a service or digital software if legislation regulating taxes, fees, costs or other factors affecting that price changes.

8.7. The Supplier reserves the right to discontinue a service or digital software for the reasons stated in clause 8.6.

8.8. Where stated limits associated with use of a service or digital software are exceeded, the Supplier is entitled to restrict or fully block access to it.

9. Rights and obligations of the Customer

9.1. The Customer is obliged to comply with the Supplier’s terms and conditions.

9.2. The Customer is obliged to comply with personal data protection legislation.

9.3. The Customer is obliged to comply with copyright law and legislation protecting intellectual property rights.

9.4. The Customer is obliged to provide only truthful and current information about itself, whether a natural or legal person.

9.5. The Customer is obliged to secure the login credentials sent by the Supplier against misuse.

9.6. The Customer expressly agrees that the Supplier may begin providing the Service before the statutory withdrawal period expires, and waives the right of withdrawal within that period.

9.7. The Customer has the right to withdraw from the Contract in the case of Hosting and Domain name services where permitted by law, but must inform the Supplier sufficiently in advance of the start of the next calendar month.

10. Final provisions

10.1. The Contract may be amended only by written agreement. The Supplier is, however, entitled to amend and supplement these Terms; such a change does not affect Contracts already concluded, only Contracts concluded after the change takes effect.

10.2. In the event of force majeure or unforeseeable events (natural disaster, pandemic, operational failures, subcontractor outages and similar), the Supplier is not liable for damage caused as a result of or in connection with such events. Where force majeure persists for more than 10 days, both the Supplier and the Customer are entitled to withdraw from the Contract.

10.3. The Contract including the Terms is archived by the Supplier in electronic form but is not accessible to the Customer. It is sent to the Customer together with the invoice to their email address. Customers are advised to retain the Order confirmation and the Terms.

10.4. These Terms take effect on 14 September 2026 and replace all previous versions.